Refund policy
We want you to love what you wear. If something isn’t right, you can return or exchange it within 7 days of delivery.
Returns and exchanges
You can request a return or an exchange within 7 days of the delivery date. Exchanges are available for a different size or for another OCTORA design.
Condition of items
To be eligible, the item must be unworn, unwashed, with all tags attached, and in the same condition in which you received it.
How to start a return or exchange
Contact us within 7 days of delivery on WhatsApp at +918128483490 or by email at octoracompany@gmail.com. Please share your order number and tell us whether you want a return or an exchange. We will guide you through the next steps.
Return shipping
OCTORA pays the return shipping cost for all returns and exchanges, whether the reason is size, change of mind, or a defective or incorrect item.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please tell us within 24 hours of delivery with your order number and a clear photo, so we can sort it out quickly.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5 to 7 business days.
- Prepaid orders: refunded to the original payment method.
- Cash on Delivery orders: refunded to your bank account or UPI ID. We will ask you for these details.
Cancellations
You can cancel your order before it is dispatched and receive a full refund. Once an order has been dispatched, please use the return process above.
Contact us
OCTORA by Ajay Parmar
Email: octoracompany@gmail.com
WhatsApp: +918128483490
Support hours: Monday to Saturday, 10 am to 7 pm. We reply within 24 hours.