At OCTORA, we craft our knitwear with an uncompromising commitment to quality and fit. However, we understand that sometimes a piece may not be exactly what you envisioned. If you are not entirely satisfied with your purchase, our Concierge team is here to assist you with a seamless return or exchange.
The 14-Day Window
We gladly accept returns and exchanges within 14 days of your order’s delivery date. To be eligible, garments must be requested within this window and dispatched back to our studio promptly.
Conditions of Return
To maintain the pristine quality of our knitwear for all clients, returned items must be in their original, unworn, and unwashed condition.
- All original OCTORA tags must remain strictly attached.
- Garments must be free of any odors (such as perfume or smoke), makeup, or marks.
- Please return the piece in its original protective packaging.
OCTORA reserves the right to refuse any return that does not meet these criteria. In such instances, the garment will be sent back to the original shipping address.
Return Shipping & Processing
To make the process effortless, we provide a prepaid home-pickup shipping label via our courier network. A flat return fee of ₹200 will be deducted from your final refund to cover return logistics. For exchanges, this fee is completely waived.
Once your return arrives at our studio, please allow 3–5 business days for our team to inspect the garment and process your refund. Refunds will be issued to your original method of payment.
How to Initiate
To begin a return or exchange, simply contact our team at octoracompany@gmail.com with your order number. We will promptly provide you with a return shipping label and a simple set of packaging instructions.