Returns & Exchanges
At OCTORA, we want you to feel confident in your purchase. Our return and exchange process is designed to be straightforward and transparent.
7-Day Return Window
You may request a return within 7 days of delivery.
For a standard return, the garment must be unworn apart from trying it on, unwashed, undamaged, and in its original condition, with original tags and labels attached.
Discounted products and promotional purchases follow the same 7-day return policy, subject to the applicable eligibility conditions.
How to Request a Return
-
Contact us at octoracompany@gmail.com within 7 days of delivery.
-
Include your order number, product name, size, and reason for the request.
-
Wait for our team to confirm your request and provide return instructions.
-
Send the product only after receiving our instructions.
For standard change-of-mind returns, the customer is responsible for return shipping unless OCTORA confirms otherwise.
Free Size Exchanges
Need a different size? OCTORA offers free size exchanges requested within 7 days of delivery.
Exchanges are subject to size availability, approval, and the applicable product-condition requirements. OCTORA covers shipping arranged for an approved size exchange.
To request an exchange, contact us with your order number, product name, current size, and preferred replacement size. Please wait for our confirmation before sending the product back.
If your preferred size is unavailable, our team will discuss the available options, including a return and refund where eligible.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incorrect, or materially misdescribed product, contact us as soon as possible with your order number and details of the issue. Photographs may help us assess your request.
We will review the issue and explain the appropriate resolution. For eligible cases, OCTORA will arrange or cover reasonable return shipping as appropriate. Your rights under applicable consumer protection laws remain unaffected.
Refunds
Approved refunds are initiated within 5–7 business days after we receive and approve the returned item.
Refunds are generally initiated to the original payment method for prepaid orders. For Cash on Delivery orders, our team will communicate the available refund method.
The time taken for a refund to appear in your account may depend on your bank or payment provider. Promotional discounts may also affect the final refund calculation for partial returns.
For full details, please read our Return & Refund Policy.
Contact OCTORA
For assistance with a return, size exchange, or refund, email us at:
Customer care: octoracompany@gmail.com
Please include your order number so we can assist you efficiently.
OCTORA — Dress well, quietly.