Frequently Asked Questions

We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for orders within India. International orders can be paid via credit/debit card or PayPal.

Orders can be modified or cancelled within 12 hours of placement. After that, the order enters our fulfilment process and can no longer be changed. Please email us at hello@octora.com immediately if you need to make a change.

Yes, completely. All transactions on OCTORA are processed through PCI-DSS-compliant payment gateways. We do not store any card information on our servers.

Standard delivery takes 5–7 business days. Express delivery (metro cities) takes 1–3 business days. You will receive a tracking link as soon as your order is dispatched.

Yes! Enjoy free standard shipping on all orders above ₹1,999 within India. For orders below that, a flat shipping fee of ₹99 applies.

Yes, we ship to 40+ countries. International shipping starts at ₹799 and takes 10–15 business days. Duties and customs taxes are the responsibility of the recipient.

We offer hassle-free returns within 7 days of delivery. Items must be unworn, unwashed, and with all original tags attached. Sale items and innerwear are non-returnable.

Email us at returns@octora.com with your order number and the reason for your return. We will send you a prepaid return label within 24 hours.

Please refer to our detailed Size Guide for measurements in centimetres. If you are between two sizes, we recommend sizing up for a relaxed fit or sizing down for a tailored look.

Yes. We work only with manufacturers who meet our ethical sourcing standards — fair wages, safe working conditions, and responsible material sourcing. Sustainability is a core part of the OCTORA ethos.